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Common questions about Trackly SMS.

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General

Trackly SMS is an SMS marketing platform for affiliate marketers. It provides messaging infrastructure, audience segmentation, automation, and revenue tracking.
Twilio is a low-level messaging API. Trackly is a complete platform with:
  • Built-in audience management
  • Campaign scheduling
  • Welcome journeys
  • Link tracking and attribution
  • Offer/revenue management
We integrate with:
  • Infobip
  • Twilio
  • CM
  • Lime

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Pricing & Billing

You pay per message segment:
  • Standard SMS: 160 characters = 1 segment
  • Unicode (emoji): 70 characters = 1 segment
  • Longer messages = multiple segments
Tiered pricing based on volume within a 360-day annual cycle:
  • First 1M segments: $0.0045 per segment
  • After 1M segments: $0.0030 per segment
  • Platform fee: $19.99/month (waived if you send 1M+ segments in a calendar month)
  • Free tier: 500 messages/month with no payment method required
Auto-charge thresholds scale with your volume:
  • Under 100K segments: every 10K segments
  • 100K - 500K: every 50K segments
  • 500K - 7M: every 100K segments
  • Over 7M: every 1M segments
Monthly billing also runs for platform fees and any remaining usage balance.

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Technical

Yes! The v2 API is the current version with full CRUD for contacts, audiences, creatives, offers, schedules, revenue, and more. See API Reference. The v1 API is deprecated.
Yes. Import via CSV through the dashboard (up to 5,000 contacts per batch with dry-run validation) or the bulk API endpoint. See Importing Contacts.
Yes. The v2 API includes OTP endpoints for sending and verifying one-time passcodes via SMS. Use POST /api/v2/otp/send to send a code and POST /api/v2/otp/verify to verify it.
BYOC lets you use your own SMS provider credentials instead of Trackly-provisioned numbers. Configure your provider’s webhook forwarding, and Trackly handles the rest — routing, tracking, billing, and compliance.
Trackly integrates with TUNE/HasOffers, Everflow, and Cake for offer syncing, conversion tracking, and revenue attribution.
Opt-outs are handled automatically. When someone replies STOP, they’re immediately unsubscribed.
Failed messages are logged with the reason. You’ll see failure rates in your reports and can get Discord alerts.

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Compliance

We provide tools for compliance (opt-out handling, consent tracking), but compliance is ultimately your responsibility. Ensure you have proper consent before messaging.
STOP and similar keywords are automatically detected. The contact is immediately unsubscribed and won’t receive further messages.
Yes, message content is stored for reporting and troubleshooting. See our privacy policy for retention details.

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Features

Automated message sequences triggered when contacts join your list. Send a series of onboarding messages automatically.
Our machine learning models analyze contact behavior and predict which message will perform best. The system automatically selects the optimal creative per contact.
Yes! Create multiple variants in a campaign and set percentage splits. Track which performs better.

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Account

Yes! Add team members with different roles (Owner, Member, Viewer). See Team Management.
Click “Forgot Password” on the login page. Check your email for a reset link.
Yes. Each number is a “Sending List” with its own configuration and contacts.

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Support

The fastest way is through the Support page in your dashboard:
  1. Click Support in the sidebar
  2. Switch to the New Ticket tab
  3. Fill in your subject, description, and priority
You can also create tickets via Discord slash commands if you’ve linked your account.
  • Weekdays: 9 AM - 9 PM ET
  • Saturday: 10 AM - 6 PM ET
  • Urgent issues: 24/7 on-call
Create a support ticket from your dashboard (Support > New Ticket) with the bug details, steps to reproduce, and any error messages.

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Still Have Questions?

Support Tickets

Create a ticket in your dashboard

Discord

Community & real-time help

Email

Traditional contact

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Next Steps

Support

Get help from our team

Send First SMS

Get started with a quickstart