General
What is Trackly SMS?
What is Trackly SMS?
Trackly SMS is an SMS marketing platform for affiliate marketers. It provides messaging infrastructure, audience segmentation, automation, and revenue tracking.
How is it different from Twilio?
How is it different from Twilio?
Twilio is a low-level messaging API. Trackly is a complete platform with:
- Built-in audience management
- Campaign scheduling
- Welcome journeys
- Link tracking and attribution
- Offer/revenue management
What SMS providers do you support?
What SMS providers do you support?
We integrate with:
- Infobip
- Twilio
- CM
- And more (contact us for specific providers)
Pricing & Billing
How is pricing calculated?
How is pricing calculated?
You pay per message segment:
- Standard SMS: 160 characters = 1 segment
- Unicode (emoji): 70 characters = 1 segment
- Longer messages = multiple segments
What does a segment cost?
What does a segment cost?
Contact sales for current pricing. Volume discounts are available.
When am I billed?
When am I billed?
Billing occurs at usage thresholds or monthly, whichever comes first.
Technical
Is there an API?
Is there an API?
Yes! We have a REST API for sending messages programmatically. See API Reference.
Can I import my existing contacts?
Can I import my existing contacts?
Yes. Import via CSV upload in the dashboard. See Importing Contacts.
How do I handle opt-outs?
How do I handle opt-outs?
Opt-outs are handled automatically. When someone replies STOP, they’re immediately unsubscribed.
What happens to undelivered messages?
What happens to undelivered messages?
Failed messages are logged with the reason. You’ll see failure rates in your reports and can get Discord alerts.
Compliance
Is Trackly TCPA compliant?
Is Trackly TCPA compliant?
We provide tools for compliance (opt-out handling, consent tracking), but compliance is ultimately your responsibility. Ensure you have proper consent before messaging.
How are STOP messages handled?
How are STOP messages handled?
STOP and similar keywords are automatically detected. The contact is immediately unsubscribed and won’t receive further messages.
Do you store message content?
Do you store message content?
Yes, message content is stored for reporting and troubleshooting. See our privacy policy for retention details.
Features
What are Welcome Journeys?
What are Welcome Journeys?
Automated message sequences triggered when contacts join your list. Send a series of onboarding messages automatically.
How does ML creative selection work?
How does ML creative selection work?
Our machine learning models analyze contact behavior and predict which message will perform best. The system automatically selects the optimal creative per contact.
Can I A/B test messages?
Can I A/B test messages?
Yes! Create multiple variants in a campaign and set percentage splits. Track which performs better.
How does link tracking work?
How does link tracking work?
URLs in messages are replaced with short tracking links. When clicked, we log the event and redirect to the destination.
Account
Can I have multiple team members?
Can I have multiple team members?
Yes! Add team members with different roles (Owner, Member, Viewer). See Team Management.
How do I reset my password?
How do I reset my password?
Click “Forgot Password” on the login page. Check your email for a reset link.
Can I have multiple sending numbers?
Can I have multiple sending numbers?
Yes. Each number is a “Sending List” with its own configuration and contacts.
Support
How do I get support?
How do I get support?
Use Discord for the fastest response:
- Join our Discord server
- Link your account with
/sms link - Create a ticket with
/support new
What are support hours?
What are support hours?
- Weekdays: 9 AM - 9 PM ET
- Saturday: 10 AM - 6 PM ET
- Urgent issues: 24/7 on-call
Where can I report bugs?
Where can I report bugs?
Create a support ticket via Discord with the bug details, steps to reproduce, and any error messages.