Documentation Index
Fetch the complete documentation index at: https://docs.tracklysms.com/llms.txt
Use this file to discover all available pages before exploring further.
This page documents all available slash commands in the Trackly SMS Discord bot.
SMS Commands
General platform commands for account management and status.
/sms ping
Check if the bot is online and responding.
Response: Bot latency, database status, and overall health.
/sms status
View current system status.
Response: Status of database, Discord connection, and other services.
/sms link
Link your Discord account to your Trackly SMS account.
| Parameter | Required | Description |
|---|
api_key | Yes | Your Trackly SMS API key |
Your API key is briefly visible when you type this command. Use it in a private channel.
- Your Discord account is linked to your account
- You gain access to your private channels
- You can now use all authenticated commands
/sms unlink
Disconnect your Discord account from Trackly SMS.
What happens:
- Your Discord account is unlinked
- You lose access to private channels
- Your Trackly account is unaffected
/sms usage
View usage statistics for your account.
| Parameter | Required | Default | Options |
|---|
period | No | month | today, week, month, all |
/sms balance
Check your current unbilled balance.
Response: Unbilled segments, estimated amount, and last billing date.
/sms whoami
View information about your linked account.
Response: Account name, account ID, linked date, and admin status.
Support Commands
Create and manage support tickets. See Discord Support for details.
/support new
Create a new support ticket.
/support new <subject> [priority] [category]
| Parameter | Required | Default | Options |
|---|
subject | Yes | - | Brief description of your issue |
priority | No | normal | low, normal, high, urgent |
category | No | general | general, billing, technical, api |
- A ticket is created with a unique number
- A private thread is created for the conversation
- Support staff are notified
/support list
List your support tickets.
| Parameter | Required | Default | Options |
|---|
status | No | all | all, open, in_progress, resolved, closed |
/support close
Close a support ticket.
/support close <ticket_number>
| Parameter | Required | Description |
|---|
ticket_number | Yes | The ticket number to close |
/support reply
Reply to a support ticket.
/support reply <ticket_number> <message>
| Parameter | Required | Description |
|---|
ticket_number | Yes | The ticket number |
message | Yes | Your reply message |
Alert Commands
Configure how you receive alerts. See Discord Alerts for details.
Configure your alert preferences.
/alerts configure [delivery_failures] [opt_outs] [billing] [inbound_sms] [minimum_severity]
| Parameter | Required | Default | Description |
|---|
delivery_failures | No | true | Enable delivery failure alerts |
opt_outs | No | true | Enable opt-out alerts |
billing | No | true | Enable billing alerts |
inbound_sms | No | false | Enable inbound SMS alerts |
minimum_severity | No | medium | Minimum severity: low, medium, high, critical |
/alerts mute
Temporarily mute all alerts.
| Parameter | Required | Format | Examples |
|---|
duration | Yes | Number + unit | 1h, 30m, 1d |
/alerts unmute
Unmute alerts.
/alerts status
View your current alert preferences.
Response: Shows which alerts are enabled, minimum severity, and mute status.
Admin Commands
These commands are only available to users with the Admin role.
/admin provision
Set up Discord channels for an account.
/admin provision <account_id> [create_activity]
| Parameter | Required | Default | Description |
|---|
account_id | Yes | - | Account ID (integer) |
create_activity | No | true | Create activity channel |
/admin deprovision
Remove Discord channels for an account.
/admin deprovision <account_id>
/admin announce
Post an announcement to all users.
/admin announce <title> <message> [mention_everyone]
/admin status
Update system status.
/admin status <service> <status> <message>
| Parameter | Options |
|---|
status | operational, degraded, outage |
/admin tickets
View all open support tickets.
/admin tenants
List all provisioned accounts (tenants).
Next Steps
Discord Alerts
Set up real-time alerts
Discord Support
Get help via Discord
