This page documents all available slash commands in the Trackly SMS Discord bot.
SMS Commands
General platform commands for account management and status.
/sms ping
Check if the bot is online and responding.
Response: Bot latency, database status, and overall health.
/sms status
View current system status.
Response: Status of database, Discord connection, and other services.
/sms link
Link your Discord account to your Trackly SMS account.
| Parameter | Required | Description |
|---|
api_key | Yes | Your Trackly SMS API key |
Your API key is briefly visible when you type this command. Use it in a private channel.
- Your Discord account is linked to your tenant
- You gain access to your private channels
- You can now use all authenticated commands
/sms unlink
Disconnect your Discord account from Trackly SMS.
What happens:
- Your Discord account is unlinked
- You lose access to private channels
- Your Trackly account is unaffected
/sms usage
View usage statistics for your account.
| Parameter | Required | Default | Options |
|---|
period | No | month | today, week, month, all |
/sms balance
Check your current unbilled balance.
Response: Unbilled segments, estimated amount, and last billing date.
/sms whoami
View information about your linked account.
Response: Tenant name, tenant ID, linked date, and admin status.
Support Commands
Create and manage support tickets. See Discord Support for details.
/support new
Create a new support ticket.
/support new <subject> [priority] [category]
| Parameter | Required | Default | Options |
|---|
subject | Yes | - | Brief description of your issue |
priority | No | normal | low, normal, high, urgent |
category | No | general | general, billing, technical, api |
- A ticket is created with a unique number
- A private thread is created for the conversation
- Support staff are notified
/support list
List your support tickets.
| Parameter | Required | Default | Options |
|---|
status | No | all | all, open, in_progress, resolved, closed |
/support close
Close a support ticket.
/support close <ticket_number>
| Parameter | Required | Description |
|---|
ticket_number | Yes | The ticket number to close |
/support reply
Reply to a support ticket.
/support reply <ticket_number> <message>
| Parameter | Required | Description |
|---|
ticket_number | Yes | The ticket number |
message | Yes | Your reply message |
Alert Commands
Configure how you receive alerts. See Discord Alerts for details.
Configure your alert preferences.
/alerts configure [delivery_failures] [opt_outs] [billing] [inbound_sms] [minimum_severity]
| Parameter | Required | Default | Description |
|---|
delivery_failures | No | true | Enable delivery failure alerts |
opt_outs | No | true | Enable opt-out alerts |
billing | No | true | Enable billing alerts |
inbound_sms | No | false | Enable inbound SMS alerts |
minimum_severity | No | medium | Minimum severity: low, medium, high, critical |
/alerts mute
Temporarily mute all alerts.
| Parameter | Required | Format | Examples |
|---|
duration | Yes | Number + unit | 1h, 30m, 1d |
/alerts unmute
Unmute alerts.
/alerts status
View your current alert preferences.
Response: Shows which alerts are enabled, minimum severity, and mute status.
Admin Commands
These commands are only available to users with the Admin role.
/admin provision
Set up Discord channels for a tenant.
/admin provision <tenant_id> [create_activity]
| Parameter | Required | Default | Description |
|---|
tenant_id | Yes | - | Tenant UUID |
create_activity | No | true | Create activity channel |
/admin deprovision
Remove Discord channels for a tenant.
/admin deprovision <tenant_id>
/admin announce
Post an announcement to all users.
/admin announce <title> <message> [mention_everyone]
/admin status
Update system status.
/admin status <service> <status> <message>
| Parameter | Options |
|---|
status | operational, degraded, outage |
/admin tickets
View all open support tickets.
/admin tenants
List all provisioned tenants.
