Discord Commands

This page documents all available slash commands in the Trackly SMS Discord bot.

SMS Commands

General platform commands for account management and status.

`/sms ping`

Check if the bot is online and responding.

/sms ping

Response: Bot latency, database status, and overall health.

`/sms status`

View current system status.

/sms status

Response: Status of database, Discord connection, and other services.

`/sms link`

Link your Discord account to your Trackly SMS account.

/sms link <api_key>

Parameter	Required	Description
`api_key`	Yes	Your Trackly SMS API key

Your API key is briefly visible when you type this command. Use it in a private channel.

What happens:

Your Discord account is linked to your account
You gain access to your private channels
You can now use all authenticated commands

`/sms unlink`

Disconnect your Discord account from Trackly SMS.

/sms unlink

What happens:

Your Discord account is unlinked
You lose access to private channels
Your Trackly account is unaffected

`/sms usage`

View usage statistics for your account.

/sms usage [period]

Parameter	Required	Default	Options
`period`	No	`month`	`today`, `week`, `month`, `all`

Response: Outbound messages, inbound messages, total segments, and estimated cost.

`/sms balance`

Check your current unbilled balance.

/sms balance

Response: Unbilled segments, estimated amount, and last billing date.

`/sms whoami`

View information about your linked account.

/sms whoami

Response: Account name, account ID, linked date, and admin status.

Support Commands

Create and manage support tickets. See Discord Support for details.

`/support new`

Create a new support ticket.

/support new <subject> [priority] [category]

Parameter	Required	Default	Options
`subject`	Yes	-	Brief description of your issue
`priority`	No	`normal`	`low`, `normal`, `high`, `urgent`
`category`	No	`general`	`general`, `billing`, `technical`, `api`

What happens:

A ticket is created with a unique number
A private thread is created for the conversation
Support staff are notified

`/support list`

List your support tickets.

/support list [status]

Parameter	Required	Default	Options
`status`	No	`all`	`all`, `open`, `in_progress`, `resolved`, `closed`

`/support close`

Close a support ticket.

/support close <ticket_number>

Parameter	Required	Description
`ticket_number`	Yes	The ticket number to close

`/support reply`

Reply to a support ticket.

/support reply <ticket_number> <message>

Parameter	Required	Description
`ticket_number`	Yes	The ticket number
`message`	Yes	Your reply message

Alert Commands

Configure how you receive alerts. See Discord Alerts for details.

`/alerts configure`

Configure your alert preferences.

/alerts configure [delivery_failures] [opt_outs] [billing] [inbound_sms] [minimum_severity]

Parameter	Required	Default	Description
`delivery_failures`	No	`true`	Enable delivery failure alerts
`opt_outs`	No	`true`	Enable opt-out alerts
`billing`	No	`true`	Enable billing alerts
`inbound_sms`	No	`false`	Enable inbound SMS alerts
`minimum_severity`	No	`medium`	Minimum severity: `low`, `medium`, `high`, `critical`

`/alerts mute`

Temporarily mute all alerts.

/alerts mute <duration>

Parameter	Required	Format	Examples
`duration`	Yes	Number + unit	`1h`, `30m`, `1d`

`/alerts unmute`

Unmute alerts.

/alerts unmute

`/alerts status`

View your current alert preferences.

/alerts status

Response: Shows which alerts are enabled, minimum severity, and mute status.

Admin Commands

These commands are only available to users with the Admin role.

`/admin provision`

Set up Discord channels for an account.

/admin provision <account_id> [create_activity]

Parameter	Required	Default	Description
`account_id`	Yes	-	Account ID (integer)
`create_activity`	No	`true`	Create activity channel

`/admin deprovision`

Remove Discord channels for an account.

/admin deprovision <account_id>

`/admin announce`

Post an announcement to all users.

/admin announce <title> <message> [mention_everyone]

`/admin status`

Update system status.

/admin status <service> <status> <message>

Parameter	Options
`status`	`operational`, `degraded`, `outage`

`/admin tickets`

View all open support tickets.

/admin tickets

`/admin tenants`

List all provisioned accounts (tenants).

/admin tenants

Getting Started

Guides

Account & Team

Integrations

Resources

SMS Commands

`/sms ping`

`/sms status`

`/sms link`

`/sms unlink`

`/sms usage`

`/sms balance`

`/sms whoami`

Support Commands

`/support new`

`/support list`

`/support close`

`/support reply`

Alert Commands

`/alerts configure`

`/alerts mute`

`/alerts unmute`

`/alerts status`

Admin Commands

`/admin provision`

`/admin deprovision`

`/admin announce`

`/admin status`

`/admin tickets`

`/admin tenants`

Next Steps

Discord Alerts

Discord Support

​SMS Commands

​/sms ping

​/sms status

​/sms link

​/sms unlink

​/sms usage

​/sms balance

​/sms whoami

​Support Commands

​/support new

​/support list

​/support close

​/support reply

​Alert Commands

​/alerts configure

​/alerts mute

​/alerts unmute

​/alerts status

​Admin Commands

​/admin provision

​/admin deprovision

​/admin announce

​/admin status

​/admin tickets

​/admin tenants

​Next Steps

Discord Alerts

Discord Support

SMS Commands

`/sms ping`

`/sms status`

`/sms link`

`/sms unlink`

`/sms usage`

`/sms balance`

`/sms whoami`

Support Commands

`/support new`

`/support list`

`/support close`

`/support reply`

Alert Commands

`/alerts configure`

`/alerts mute`

`/alerts unmute`

`/alerts status`

Admin Commands

`/admin provision`

`/admin deprovision`

`/admin announce`

`/admin status`

`/admin tickets`

`/admin tenants`

Next Steps