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Trackly SMS uses a usage-based billing model. You pay for message segments sent.

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How Billing Works

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Segments

SMS messages are billed by segment:
  • 1 segment = up to 160 characters (standard)
  • 1 segment = up to 70 characters (Unicode/emoji)
  • Longer messages = multiple segments

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Pricing

ItemCost
Outbound segment$0.01 per segment*
Inbound segment$0.01 per segment*
*Actual pricing depends on your plan. Contact sales for volume discounts.

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Billing Cycle

  • Usage is tracked continuously
  • Billing runs when thresholds are reached or monthly
  • Invoices are generated automatically
  • Payment charged to card on file

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Viewing Usage

  1. Go to Settings > Billing
  2. See current usage:
    • Outbound messages
    • Inbound messages
    • Total segments
    • Estimated cost

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Usage by Period

View usage for:
  • Today
  • This week
  • This month
  • Custom date range

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Usage by List

See which sending lists are driving the most usage.

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Discord Usage Commands

Check usage from Discord: 
/sms usage
/sms usage period:today
/sms usage period:month

/sms balance
Shows unbilled segments and estimated amount.

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Payment Methods

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Adding a Card

  1. Go to Settings > Billing
  2. Click Add Payment Method
  3. Enter card details
  4. Save
Powered by Stripe for secure payments.

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Updating Card

  1. Go to Settings > Billing
  2. Click Update Payment Method
  3. Enter new card details

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Failed Payments

If payment fails:
  1. You’ll receive an email notification
  2. A Discord alert (if configured)
  3. Update your payment method
  4. Retry will happen automatically
Continued payment failures may result in service interruption.

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Invoices

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Viewing Invoices

  1. Go to Settings > Billing
  2. See invoice history
  3. Click to view or download PDF

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Invoice Details

Each invoice shows:
  • Billing period
  • Segment count
  • Per-segment rate
  • Total amount
  • Payment status

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Billing Alerts

Configure alerts for:
AlertTrigger
Threshold reachedUsage hits X segments
Payment failedCard charge failed
Payment successInvoice paid

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Discord Alerts

Enable billing alerts in Discord: 
/alerts configure billing:true

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Prepaid vs Postpaid

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Postpaid (Default)

  • Use first, pay later
  • Billed at thresholds or monthly
  • No upfront payment required

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Prepaid (Contact Sales)

  • Pre-purchase segments
  • Balance decrements with usage
  • Alerts when balance is low

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Volume Discounts

Sending at scale? Contact sales for:
  • Volume pricing
  • Custom plans
  • Dedicated support
  • Custom integrations

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Troubleshooting

Check:
  • Are there duplicate sends?
  • Are messages longer than expected (multi-segment)?
  • Is there bot activity inflating numbers?
  • Verify card details are current
  • Check card has sufficient funds
  • Ensure card allows online purchases
  • Try a different payment method
Download invoices from Settings > Billing. All invoices are available as PDFs.

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Next Steps

Team Management

Manage your team

Discord Support

Get billing help