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Trackly SMS uses Stripe for secure payment processing. This integration is built-in and requires no configuration.

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How It Works

  1. You add a payment method in Trackly
  2. Card details are securely stored in Stripe
  3. Usage is tracked and billed automatically
  4. Invoices are generated and payments processed

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What’s Automatic

FeatureDescription
Card storagePCI-compliant card storage
InvoicingAutomatic invoice generation
PaymentsAutomatic charge on billing cycle
ReceiptsEmail receipts after payment

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Adding a Payment Method

  1. Go to Settings > Billing
  2. Click Add Payment Method
  3. Enter card details in the Stripe form
  4. Click Save
Card details go directly to Stripe — Trackly never sees your full card number.

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Supported Payment Methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Other Stripe-supported cards

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Updating Payment Method

  1. Go to Settings > Billing
  2. Click Update Payment Method
  3. Enter new card details
  4. New card replaces the old one

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Failed Payments

When a payment fails:
  1. Stripe retries automatically
  2. You receive an email notification
  3. Discord alert (if configured)
  4. Update your card to resolve

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Retry Schedule

Stripe automatically retries failed payments:
  • First retry: 3 days after failure
  • Second retry: 5 days after first retry
  • Third retry: 7 days after second retry

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Resolving Failures

  1. Check card validity and funds
  2. Update payment method if needed
  3. Contact support if issues persist

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Invoices

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Viewing Invoices

  1. Go to Settings > Billing
  2. See invoice history
  3. Click to view/download

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Invoice Contents

  • Billing period
  • Usage breakdown (segments)
  • Rate per segment
  • Taxes (if applicable)
  • Total amount

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Security

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PCI Compliance

Stripe is PCI DSS Level 1 certified. Your card data is:
  • Encrypted in transit (TLS)
  • Stored securely by Stripe
  • Never stored on Trackly servers

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Fraud Protection

Stripe provides:
  • Machine learning fraud detection
  • 3D Secure support
  • Risk scoring

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Stripe Customer Portal

Access your Stripe customer portal to:
  • View billing history
  • Download invoices
  • Update payment method
Contact support for portal access link.

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Troubleshooting

Common reasons:
  • Insufficient funds
  • Card expired
  • Fraud protection triggered
Try a different card or contact your bank.
Check your spam folder. Invoices come from Stripe. Add [email protected] to your contacts.
Download invoices from Settings > Billing. Each invoice serves as a receipt.

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Next Steps

Billing

View usage and invoices

Discord Alerts

Get payment notifications