Stripe Integration

Trackly SMS uses Stripe for secure payment processing. This integration is built-in and requires no configuration.

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How It Works

1. You add a payment method in Trackly
2. Card details are securely stored in Stripe
3. Usage is tracked and billed automatically
4. Invoices are generated and payments processed

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What’s Automatic

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Adding a Payment Method

1. Go to Settings > Billing
2. Click Add Payment Method
3. Enter card details in the Stripe form
4. Click Save

Card details go directly to Stripe — Trackly never sees your full card number.

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Supported Payment Methods

• Visa, Mastercard, American Express, Discover
• Stripe Link (one-click checkout)
• Cash App Pay
• Other Stripe-supported payment methods

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Managing Payment Method

In Settings > Billing, click Update payment method (or Add payment method) to save a new card in the in-app drawer. The new method becomes the default and the previous one stays saved as a backup. The Manage in Stripe link under your payment method opens the self-service Stripe Customer Portal for invoices and billing details — no support ticket needed. Saved cards are not removed there: the card behind a bank account is its backup instrument, so ask support if a card must go.

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Platform Fee Waiver

When you reach 1M segments in a calendar month, the $19.99 platform fee is automatically waived via a Stripe customer balance credit.

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Failed Payments

When a payment fails:

1. Stripe retries automatically
2. You receive an email notification
3. Discord alert (if configured)
4. Update your card to resolve

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Retry Schedule

Stripe automatically retries failed payments:

• First retry: 3 days after failure
• Second retry: 5 days after first retry
• Third retry: 7 days after second retry

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Resolving Failures

1. Check card validity and funds
2. Update payment method if needed
3. Create a support ticket from your dashboard (Support > New Ticket) if issues persist

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Invoices

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Viewing Invoices

1. Go to Settings > Billing
2. See invoice history
3. Click to view/download

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Invoice Contents

• Billing period
• Usage breakdown (segments)
• Rate per segment
• Taxes (if applicable)
• Total amount

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Security

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PCI Compliance

Stripe is PCI DSS Level 1 certified. Your card data is:

• Encrypted in transit (TLS)
• Stored securely by Stripe
• Never stored on Trackly servers

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Fraud Protection

Stripe provides:

• Machine learning fraud detection
• 3D Secure support
• Risk scoring

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Stripe Customer Portal

Access your Stripe customer portal to:

• View billing history
• Download invoices
• Update billing details

In Settings > Billing, click Manage in Stripe under your payment method to open the portal. Adding or replacing the default payment method happens in the app, not in the portal.

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Troubleshooting

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Next Steps