Discord Alerts

Trackly SMS can send real-time alerts to your Discord channels when important events occur, like delivery failures, opt-outs, or billing thresholds.

Alert Types

Delivery Failures

When messages fail to deliver due to invalid numbers, carrier issues, or spam filtering

Opt-Outs

When contacts reply STOP or unsubscribe from your messages

Billing Events

Payment success, payment failures, and usage threshold alerts

Spam Complaints

When messages are flagged as spam by carriers

Default Settings

When you link your account, these alert types are enabled by default:

Alert Type	Default	Severity
Delivery Failures	❌ Disabled (summary at 1,000+ threshold)	Medium
Opt-Outs	❌ Disabled	Low
Billing Alerts	✅ Enabled	High
Billing Blocked Sends	✅ Enabled	High
Inbound SMS	❌ Disabled	Low
Spam Complaints	❌ Disabled	Critical
Account Error Spike	✅ Enabled	Critical
Delivery Failure Summary	❌ Disabled	Medium

Configuring Alerts

Use the /alerts configure command to customize your preferences:

/alerts configure delivery_failures:true opt_outs:false billing:true minimum_severity:high

Parameters

Parameter	Type	Description
`delivery_failures`	Boolean	Enable/disable delivery failure alerts
`opt_outs`	Boolean	Enable/disable opt-out notifications
`billing`	Boolean	Enable/disable billing alerts
`inbound_sms`	Boolean	Enable/disable inbound message alerts
`minimum_severity`	Choice	Only show alerts at or above this level

Severity Levels

Alerts are categorized by severity:

Level	Examples
Low	Opt-outs, inbound SMS
Medium	Delivery failures, usage thresholds
High	Payment issues, high error rates
Critical	Spam complaints, service outages

Set minimum_severity to filter out lower-priority alerts:

/alerts configure minimum_severity:high

This shows only High and Critical alerts.

Muting Alerts

Need a break from notifications? Temporarily mute all alerts:

/alerts mute 2h

Duration format:

30m - 30 minutes
2h - 2 hours
1d - 1 day

To unmute early:

/alerts unmute

Viewing Current Settings

Check your current alert configuration:

/alerts status

Example response:

Alert Preferences
─────────────────
Delivery Failures: Enabled
Opt-Outs: Enabled
Billing: Enabled
Inbound SMS: Disabled
Minimum Severity: Medium

Alert Examples

Delivery Failure

🔴 Delivery Failure

Message ID: msg_abc123
To: +1***1234
Error: REJECTED_ABSENT_SUBSCRIBER
Segments: 1

The recipient is not available or the number is invalid.

Opt-Out

🟡 Contact Opted Out

Phone: +1***5678
Reason: STOP
Source: Inbound SMS

Contact has been unsubscribed from all lists.

Payment Failed

🔴 Payment Failed

Amount: $127.50
Error: Card declined
Billing Record: bill_xyz789

Please update your payment method to avoid service interruption.

Spam Complaint

🔴 Spam Complaint

Phone: +1***9012
Error Code: REJECTED_SPAM
Message ID: msg_def456

This number reported your message as spam. Review your content and sending practices.

Operational Alert Channels

For critical alerts, notifications are also sent to Trackly’s own monitoring channels:

Channel	Receives
`#all-alerts`	All critical alerts across all accounts
`#billing-alerts`	Payment failures, spam complaints

These channels are for Trackly staff monitoring. You receive alerts in your private account channels.

Best Practices

Set appropriate severity thresholds

If you’re getting too many alerts, increase minimum_severity to high. You’ll still see critical issues without noise from routine opt-outs.

Review delivery failures regularly

High delivery failure rates can affect your sender reputation. Address patterns like invalid numbers or carrier rejections.

Act on spam complaints immediately

Spam complaints are serious. Review the flagged message content and remove non-consenting contacts.

Use muting during known maintenance

If you’re doing testing or maintenance, mute alerts temporarily to avoid notification fatigue.

Getting Started

Guides

Account & Team

Integrations

Resources

Alert Types

Delivery Failures

Opt-Outs

Billing Events

Spam Complaints

Default Settings

Configuring Alerts

Parameters

Severity Levels

Muting Alerts

Viewing Current Settings

Alert Examples

Delivery Failure

Opt-Out

Payment Failed

Spam Complaint

Operational Alert Channels

Best Practices

Next Steps

Discord Commands

Support Tickets

​Alert Types

Delivery Failures

Opt-Outs

Billing Events

Spam Complaints

​Default Settings

​Configuring Alerts

​Parameters

​Severity Levels

​Muting Alerts

​Viewing Current Settings

​Alert Examples

​Delivery Failure

​Opt-Out

​Payment Failed

​Spam Complaint

​Operational Alert Channels

​Best Practices

​Next Steps

Discord Commands

Support Tickets

Alert Types

Default Settings

Configuring Alerts

Parameters

Severity Levels

Muting Alerts

Viewing Current Settings

Alert Examples

Delivery Failure

Opt-Out

Payment Failed

Spam Complaint

Operational Alert Channels

Best Practices

Next Steps