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Trackly SMS can send real-time alerts to your Discord channels when important events occur, like delivery failures, opt-outs, or billing thresholds.

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Alert Types

Delivery Failures

When messages fail to deliver due to invalid numbers, carrier issues, or spam filtering

Opt-Outs

When contacts reply STOP or unsubscribe from your messages

Billing Events

Payment success, payment failures, and usage threshold alerts

Spam Complaints

When messages are flagged as spam by carriers

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Default Settings

When you link your account, these alert types are enabled by default:
Alert TypeDefaultSeverity
Delivery Failures✅ EnabledMedium
Opt-Outs✅ EnabledLow
Billing Alerts✅ EnabledHigh
Inbound SMS❌ DisabledLow
Spam Complaints✅ EnabledCritical

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Configuring Alerts

Use the /alerts configure command to customize your preferences: 
/alerts configure delivery_failures:true opt_outs:false billing:true minimum_severity:high

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Parameters

ParameterTypeDescription
delivery_failuresBooleanEnable/disable delivery failure alerts
opt_outsBooleanEnable/disable opt-out notifications
billingBooleanEnable/disable billing alerts
inbound_smsBooleanEnable/disable inbound message alerts
minimum_severityChoiceOnly show alerts at or above this level

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Severity Levels

Alerts are categorized by severity:
LevelExamples
LowOpt-outs, inbound SMS
MediumDelivery failures, usage thresholds
HighPayment issues, high error rates
CriticalSpam complaints, service outages
Set minimum_severity to filter out lower-priority alerts: 
/alerts configure minimum_severity:high
This shows only High and Critical alerts.

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Muting Alerts

Need a break from notifications? Temporarily mute all alerts: 
/alerts mute 2h
Duration format:
  • 30m - 30 minutes
  • 2h - 2 hours
  • 1d - 1 day
To unmute early: 
/alerts unmute

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Viewing Current Settings

Check your current alert configuration: 
/alerts status
Example response: 
Alert Preferences
─────────────────
Delivery Failures: Enabled
Opt-Outs: Enabled
Billing: Enabled
Inbound SMS: Disabled
Minimum Severity: Medium

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Alert Examples

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Delivery Failure

🔴 Delivery Failure

Message ID: msg_abc123
To: +1***1234
Error: REJECTED_ABSENT_SUBSCRIBER
Segments: 1

The recipient is not available or the number is invalid.

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Opt-Out

🟡 Contact Opted Out

Phone: +1***5678
Reason: STOP
Source: Inbound SMS

Contact has been unsubscribed from all lists.

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Payment Failed

🔴 Payment Failed

Amount: $127.50
Error: Card declined
Billing Record: bill_xyz789

Please update your payment method to avoid service interruption.

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Spam Complaint

🔴 Spam Complaint

Phone: +1***9012
Error Code: REJECTED_SPAM
Message ID: msg_def456

This number reported your message as spam. Review your content and sending practices.

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Internal Alert Channels

For critical alerts, notifications are also sent to internal monitoring channels:
ChannelReceives
#all-alertsAll critical alerts across all tenants
#billing-alertsPayment failures, spam complaints
These channels are for Trackly staff monitoring. You receive alerts in your private tenant channels.

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Best Practices

If you’re getting too many alerts, increase minimum_severity to high. You’ll still see critical issues without noise from routine opt-outs.
High delivery failure rates can affect your sender reputation. Address patterns like invalid numbers or carrier rejections.
Spam complaints are serious. Review the flagged message content and remove non-consenting contacts.
If you’re doing testing or maintenance, mute alerts temporarily to avoid notification fatigue.

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Next Steps

Discord Commands

Full command reference

Support Tickets

Get help via Discord