Link Placeholders
Basic Usage
Use{{link1}}, {{link2}}, etc. for tracked links:
Multiple Links
Include multiple links with different offers:Binding Offers to Links
In the creative editor:- Write your message with
{{linkN}}placeholders - In the “Offer Bindings” section, map each placeholder:
| Placeholder | Offer |
|---|---|
{{link1}} | Summer Clothing Sale |
{{link2}} | Electronics Clearance |
{{link3}} | Free Shipping Promo |
Link Tracking
Tracked links provide:- Click counts
- Click timestamps
- Revenue attribution
- Bot detection
URL Parameters
Offers can include URL parameters that pass through to the destination:Account-Level Templates
Prepend Text
Text automatically added to the start of every message:Append Text
Text automatically added to the end of every message:Configuring
Set prepend/append in Account Settings > Messaging.Prepend and append text count toward your character limit. Factor this into creative length.
SMS Segments
Standard SMS
160 characters per segment. Messages exceeding this are split:| Length | Segments |
|---|---|
| 1-160 | 1 |
| 161-306 | 2 |
| 307-459 | 3 |
Unicode Messages
Messages with emoji or special characters use Unicode encoding:| Length | Segments |
|---|---|
| 1-70 | 1 |
| 71-134 | 2 |
| 135-201 | 3 |
Character Counting
The creative editor shows:- Raw character count
- Segment count after placeholders resolve
- Account for link length (~20 characters each)
Personalization
Advanced personalization features are coming soon. Currently, messages are the same for all recipients (except for unique tracking links).
{{first_name}}- Contact’s first name{{custom_field}}- Custom contact fields- Conditional content
Best Practices
Keep links short
Keep links short
Short link URLs are ~20 characters. Account for this in your character budget.
Test link rendering
Test link rendering
Preview your creative to see how links will appear to recipients.
One primary CTA
One primary CTA
Too many links can confuse. Have one primary action and make it prominent.
Avoid special characters
Avoid special characters
Stick to standard ASCII when possible to avoid Unicode segment limits.