Creatives can optionally include link placeholders (
{{link1}}, {{link2}}, etc.) to bind tracked offer links. Creatives without link placeholders are valid — they won’t have click tracking.What is a Creative?
A Creative contains:- Message text with placeholders
- Offer link bindings
- Performance metrics
Creating a Creative
- Go to Creatives
- Click New Creative
- Enter your message
- Bind offers to link placeholders
- Save

Message Structure
Text Content
Write your message in the text area:Character Count
The editor shows:- Characters: Total character count
- Segments: SMS segment count
Standard SMS: 160 characters = 1 segment. Unicode messages: 70 characters = 1 segment. Longer messages are split and reassembled.
{{linkN}} placeholder resolves to a short tracking URL that adds approximately 23 characters to your message. Additionally, compliance text (prepend + append) adds roughly 34 characters of overhead. Factor both into your character budget when estimating segment count. See Templates & Placeholders for detailed segment calculation guidance.
Content Validation
The system validates message content against blocked content patterns before a creative can be saved. Messages that match blocked patterns will be rejected. This helps ensure compliance with carrier and regulatory requirements.Link Placeholders
Use{{link1}}, {{link2}}, etc. for tracked links:
Offer Bindings
Link placeholders to offers:| Placeholder | Offer | URL |
|---|---|---|
{{link1}} | Summer Sale | track.ly/abc123 |
{{link2}} | New Arrivals | track.ly/def456 |
Creative Types
Creatives have types that determine where they can be used:| Type | Use Case |
|---|---|
| One-Time | Regular campaigns, blast sends |
| Automated | ML-selected campaigns |
| Welcome | Welcome journey messages |
Creative Status
| Status | Meaning |
|---|---|
| Active | Available for use |
| Paused | Temporarily disabled |
| Archived | Hidden but preserved |
Performance Tracking
Each creative tracks:- Sends: Total times sent
- Clicks: Total link clicks
- Click Rate: Clicks / Sends
- Revenue: Revenue attributed to this creative
- Identify top performers
- Retire underperformers
- Inform A/B tests
Message Compliance
Required Elements
All messages should include:- Clear opt-out instructions (STOP to unsubscribe)
- Sender identification (your brand)
Account Settings
Your account can configure:- Prepend text: Added to start of every message
- Append text: Added to end of every message
Best Practices
Keep messages concise
Keep messages concise
Shorter messages = fewer segments = lower cost. Get to the point quickly.
Front-load the value
Front-load the value
Put the most important information first. Some phones truncate previews.
Use clear CTAs
Use clear CTAs
“Shop now” or “Claim your discount” beats “Click here.”
Test variations
Test variations
Create multiple creatives and A/B test to find winners.
Next Steps
Templates & Placeholders
Advanced templating
ML Selection
Automated creative selection