- I have my own number
- I need a number
If you already have a phone number and credentials from an SMS provider (Infobip, Twilio, CM, etc.), you can start sending in minutes.SMS messages are limited to 160 characters per segment (70 if using special characters). Longer messages are split into multiple segments and reassembled on the recipient’s phone.You should receive your test SMS within seconds.
Prerequisites
A Trackly SMS account (sign up here)
A verified phone number from your SMS provider
Your provider API credentials (API key, auth token, etc.)
Step 1: Create a Sending List
A sending list connects a phone number to its SMS provider so Trackly can send through it.Configure your list
Fill in:
- Name: A descriptive name (e.g., “Brand A - Marketing”)
- Phone Number: Your number in E.164 format (e.g.,
+14155551234) - Provider: Select your SMS provider
- Provider Credentials: Enter your API key, auth token, or product token depending on the provider
Infobip credentials
Infobip credentials
| Field | Where to find it |
|---|---|
| API Key | Infobip dashboard > API Keys |
| Base URL | Your Infobip API endpoint (e.g., xxxxx.api.infobip.com) |
Twilio credentials
Twilio credentials
| Field | Where to find it |
|---|---|
| Account SID | Twilio console > Account Info |
| Auth Token | Twilio console > Account Info |
CM credentials
CM credentials
| Field | Where to find it |
|---|---|
| Product Token | CM dashboard > Channels > SMS |
Step 2: Add a Test Contact
Step 3: Create a Creative
Creatives are reusable message templates.Create a new creative
Click New Creative and write your test message:The character count and segment count update as you type.
Step 4: Send Your First Message
Create a schedule
Click New Schedule and configure:
- Name: “First Test Send”
- Sending List: Select your list
- Send Mode: Blast
- Schedule Type: One-time, Send Now
Add a message variant
Click Add Variant, select your creative, and set the audience percentage to 100%
Next Steps
Send First SMS
Follow the step-by-step quickstart
Authentication
Set up your API key
Troubleshooting
Message not received
Message not received
- Check that the contact’s phone number is in E.164 format (
+1...) - Verify your sending list’s provider credentials are correct
- Check the message status in the Schedules view
- Ensure the contact is subscribed (status: active)
Provider credentials rejected
Provider credentials rejected
- Double-check your API key, token, or secret
- Ensure your provider account is active and has sending credits
- Verify the phone number is registered with your provider
Number request rejected
Number request rejected
- Read the rejection reason on the Number Requests page
- Common issues: missing opt-in proof, unclear use case, no website
- Update your landing page and screenshots, then resubmit
Contact shows as unsubscribed
Contact shows as unsubscribed
- Contacts who reply STOP are automatically unsubscribed
- Check the contact’s subscription status in the list view
- Re-subscribe the contact if this was a test number