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Trackly SMS integrates with Discord to provide real-time alerts, support ticketing, and account management directly from your Discord server. Discord Integration Overview

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Features

Real-Time Alerts

Get notified of delivery failures, opt-outs, billing events, and more

Support Tickets

Create and manage support tickets without leaving Discord

Account Status

Check usage, balance, and system status from Discord

Team Collaboration

Multiple team members can access via their own Discord accounts

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Getting Started

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Step 1: Join the Trackly Discord

Join our Discord server using this invite link:

Join Discord

Click to join the Trackly SMS Discord server
 Once you’re in the server, link your Discord account to your Trackly account: 
/sms link YOUR_API_KEY
Use this command in a private channel or DM with the bot. Your API key will be visible briefly.
You’ll see a confirmation: 
Successfully linked to tenant **Your Company Name**!
API Key: `***xyz`

You now have access to your private channels.

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Step 3: Access Your Channels

After linking, you’ll have access to:
ChannelPurpose
#alertsReal-time delivery and billing alerts
#supportCreate and manage support tickets
#activityMessage activity feed (optional)

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Available Commands

See Discord Commands for a complete reference.

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Quick Reference

CommandDescription
/sms pingCheck bot health
/sms statusView system status
/sms usageView usage statistics
/sms balanceCheck unbilled balance
/sms whoamiView linked account info
/support newCreate a support ticket
/alerts configureConfigure alert preferences

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Private Channels

Each tenant (company) gets private channels that only their team members can access:
  • #yourcompany-alerts: Your delivery and billing alerts
  • #yourcompany-support: Your support ticket threads
  • #yourcompany-activity: Your message activity (optional)
Team members must link their Discord accounts to access these channels.

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Security

  • Private channels are only visible to linked team members
  • API keys are stored securely and never displayed after linking
  • You can unlink your account at any time with /sms unlink
  • Alert notifications (phone numbers are masked)
  • Usage statistics
  • Support ticket content
  • No message content is ever shared
Only Discord users who have linked an API key from your account can see your private channels.

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Unlinking Your Account

To disconnect your Discord account: 
/sms unlink
This removes your access to private channels but doesn’t affect your Trackly account.

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Next Steps

Command Reference

See all available commands

Configure Alerts

Customize your alert preferences

Support Tickets

Learn about Discord-based support